Freqently Asked Questions

Why should I send my device to Mobitechs specialist mobile phone repair centre?

Mobitechs service is available all over the UK in mobile phone and tablet repair. Although we repair hundreds of devices every week from all across the UK, we still give each and every device our undivided attention and care. We know the importance of keeping you informed, so we will let you know when we receive your device, when it is being repaired and when it’s ready to be returned.

How long will it take to repair my device?

If you require your device to be repaired urgently and want a guaranteed turnaround time, just select our Express Repair service (additional fee applies). With this service, your device is repaired while you wait (for Walk-in customers) or Same-Day (for mail-in/courier customers). For standard repairs, we recommend that you contact our customer service team directly, and they can advise you of the current turnaround time specific to your device and repair requirements. If your device has experienced liquid damage, this can sometimes create complications that extends the repair time.

How long will it take to repair my device?

If you require your device to be repaired urgently and want a guaranteed turnaround time, just select our Express Repair service (additional fee applies). With this service, your device is repaired while you wait (for Walk-in customers) or Same-Day (for mail-in/courier customers). For standard repairs, we recommend that you contact our customer service team directly, and they can advise you of the current turnaround time specific to your device and repair requirements. If your device has experienced liquid damage, this can sometimes create complications that extends the repair time.

Why have I received an additional repair recommendation?

When we receive device we inspect thoroughly each device before repair to ensure there are no other issues relating to your device. 90% of all devices we receive have involved some form of accidental damage; either by being dropped or having some form of impact damage. Depending on the location of the damage this can affect underlying components and compromise their future reliability. If an actual fault is identified we will advise of the necessary action required. Alternatively, if a recommendation is made we explain the reasons for this and ask for your approval before proceeding. We make recommendations as a duty of care to ensure the continuing reliability of your device and to prevent the need for it to be returned again for repair. All customers can choose to decline any recommendations and continue with the original repair only. If you have any questions regarding additional repair recommendations, please contact customer services directly.

I would prefer to bring my device in person. Can I wait while it is being repaired?

Yes, we like to meet our customers. You are welcome to use our While-U-Wait service, We are walk in repair Centre but we recommend to book a slot to avoid long wait. Please call us to arrange a time slot. Typically most phone repairs will take around 30 mins and iPad repairs take 1-2 hours. Our Repair Centre based in Bramhall, Stockport, Cheshire.

How do you return my device?

All our repairs are returned by Royal Mail tracked delivery. We have specially designed box packaging to ensure your device is well protected during transit. Standard return delivery charges apply to mainland UK, Northern Ireland and the Channel Islands. Other overseas destinations are not covered by our standard return delivery and will incur additional charges.

Will any repairs void my manufacturer’s warranty?

Repairs not conducted by the manufacturer will usually void your warranty. Accidental damage to your device is not covered under most manufacturer warranties.

What kind of parts do you use for repairs?

We use genuine and high quality third party manufacturer parts for our repairs. All our parts are carefully selected to offer an equivalent standard of finish, fit and long term reliability. If you are looking for only genuine parts please check the availability of the part while getting quote.

What happens if I change my mind?

If we haven’t already started your repair, we are happy to return your device to you with a refund of your repair cost. However, we do ask that return postage and packing of £14.99 is covered. Once the repair is underway or has been completed you can still cancel the repair provided it is within the 14 day cancellation period. We will however charge for any work already completed. Please see our terms and conditions for more details.

Who do I contact if I need to make a complaint?

If you are unhappy with any aspect of the service, in the first instance please email info@mobitechs.co.uk. We treat complaints very seriously and we will always try and resolve any issues swiftly and professionally. A senior customer service adviser will investigate your complaint and get back in contact as soon as possible. We strive to resolve complaints within 24-48 hours.